Customer Success Manager (SaaS HRIS) - Remote (Palembang)

Join our dynamic team as a Customer Success Manager for our cutting-edge SaaS HRIS platform. In this remote role based in Palembang, you'll be the voice of our customers, ensuring their success with our HR technology. If you're passionate about helping businesses thrive with HR solutions, we want you on board. At TechSolutions Indonesia, we're dedicated to revolutionizing HR management through innovative technology. Our platform is used by hundreds of companies across Indonesia, and we're looking for a Customer Success Manager to help us scale our impact.

As a Customer Success Manager, you'll be responsible for ensuring our customers are getting the most out of our SaaS HRIS platform. You'll work closely with our customers to understand their needs, provide tailored solutions, and measure the success of our platform. This role offers a unique opportunity to work remotely from Palembang, giving you the flexibility to manage your work-life balance while making a real impact.

In this role, you'll be using tools like Salesforce, Zendesk, and our proprietary SaaS HRIS platform. You'll need to have a deep understanding of HRIS, a strong communication skills, and a passion for helping businesses succeed. If you're ready to take on this challenge, we'd love to hear from you.

📋 Tanggung Jawab Pekerjaan

• Manage and monitor customer satisfaction and engagement with our SaaS HRIS platform.
• Work closely with customers to understand their needs and provide tailored solutions.
• Measure and report on the success of our platform, using data-driven insights to inform our strategy.
• Collaborate with our sales and support teams to ensure seamless customer experiences.
• Stay up-to-date with industry trends and best practices in HRIS.
• Provide training and support to customers, helping them to get the most out of our platform.
• Identify opportunities for product improvements and innovations.
• Build and maintain strong relationships with key customers.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• 3-5 years of experience in customer success, account management, or a related role in the tech industry.
• Proven track record of success in managing customer relationships and driving customer satisfaction.
• Strong understanding of HRIS and SaaS platforms.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.
• Fluency in English and Bahasa Indonesia.
• Certification in customer success or a related field is a plus.

🛠️ Keahlian

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